WhatsApp Sales Agent
AI-Powered Conversational Commerce for WhatsApp
- 01Reduced response time for customer inquiries through automated WhatsApp conversations
- 02Streamlined lead qualification and product recommendations at scale
- 03Improved payment verification accuracy with OCR receipt analysis
- Built for
- E-commerce
- Type of work
- WhatsApp & Customer Automation
- Platform
- Automation
- Built with
- WhatsApp Business API · Node.js +4
Overview
WhatsApp Sales Agent is an AI-powered conversational commerce platform that enables businesses to automate customer interactions directly through WhatsApp. Customers can communicate using text, voice messages, or images while the AI understands their intent, recommends products, answers questions, guides purchases, and verifies uploaded payment receipts before confirming transactions. By integrating CRM systems, conversation memory, and intelligent automation, the platform delivers a seamless end-to-end sales experience.
The challenge · What we built
The challenge
Businesses receive hundreds of customer inquiries through WhatsApp every day, making it difficult to respond consistently, qualify leads, verify payments, and manage customer information manually. This often leads to slower response times, operational overhead, and lost sales opportunities.
What we built
An AI-powered sales assistant that automates the entire customer journey inside WhatsApp. The system understands natural language, processes voice and image messages, retrieves customer information from CRM systems, maintains conversation history, recommends products, validates uploaded payment receipts using OCR, and assists businesses in delivering fast, personalized, and scalable customer support.
How it works
- 01Customer MessageText, voice, or image received directly through WhatsApp Business
- 02Intent DetectionAI understands the customer's need in natural conversational language
- 03Product MatchRelevant products recommended from the live catalogue with context
- 04Receipt VerificationOCR analyses uploaded payment receipts and confirms authenticity
- 05Order ConfirmedTransaction confirmed, CRM updated, and customer notified
Inside the product
Product overview
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What it can do
- AI-powered WhatsApp conversations
- Text, voice, and image understanding
- Intelligent product recommendations
- CRM integration & customer history
- Automated payment receipt verification
- OCR-based receipt analysis
- Personalized customer interactions
- End-to-end sales workflow automation
Built with
- WhatsApp Business API
- Node.js
- GPT-4
- CRM Integration
- Receipt Verification OCR
- Memory Management
Let's build your AI solution.
Tell us about your operation. We will scope a solution built around it.